Privacy Policy

Privacy Policy

Welcome to the HSL’s website, owned and operated by Holistic Solutions Limited (“HSL”). All services and products provided through HSL are made available subject to the terms and conditions set out in this Statement. Please read the following before you send any Personal Data to HSL.

Our company places high importance on users’ privacy, the following privacy policy describes how our company collects, handles, store, shares and protect personal data. Our company may update or change this policy and these changes will be posted in our websites.  

Applicability of this policy

1. This policy covers how our company treats personal data collected, including data related to the use of our website and company services. Personal data is defined as personally identifiable information such as your name, address, e-mail address or phone number, and information which are not publicly available.

2. This policy has no legal force on companies which are not own or affiliated by our company, and is not applicable to any person who are not hired or managed by our company.

Collection and usage of Personal data

1. Your personal data will be collected during registration of an account in our company, use of our products or services, browsing the website of our company or our business partners.

2. During registration, our company would collect personal information & data including but not limited to the following :

  • Name
  • Month & Year of Birth or your Age Range
  • Contact address
  • Telephone, mobile number and/or fax number
  • e-mail address
  • Identity reference
  • Payment record
  • Bank account number and account holder name
  • Credit card number, name of bank and expiry date
  • Level of education
  • Occupation
  • Other relevant data e.g. health information

In our membership registration or subscription model, you are not allowed to disable this function. The information is only used for analyzing your preference in relation to the membership or subscription services we provide and will not be provided to any third parties.

3. Our company will receive and record server data automatically from your browser, including information and browsing record from internet protocol address (IP) and our company cookies.

4. Our company will use information for the following general purpose: to provide you with products and services, to improve our service, for contact purpose, for research and reports purpose.

Your Privacy Rights

(a) In accordance with the terms of the Personal Data (Privacy) Ordinance (“the Ordinance”) and subject to exemptions specified in the Ordinance, any customer:
(i) has the right to check whether our company holds personal data about him or her and has a right to receive copies of such data;
(ii) has the right to require our company to correct any personal data relating to him or her which is inaccurate;
(iii) has the right to ascertain our company policies and practices in relation to personal data and to be informed of the kind of personal data held by our company.

(b) In accordance with the terms of the Ordinance, our company has the right to charge a reasonable fee for processing a data access request.

(c) Requests for access to personal data, correction of personal data, information relating to the kind of data held and to stop receiving or re-start receiving direct marketing, please identify yourself with your name, contact number, e-mail and registered account detail and e-mail to our company.

E-mail Address: [email protected]

Disclosure and Sharing of Personal Data

Our company would not rent, sell or disclose your personal data with other people or non-affiliated companies unless our company get your permission, or provide you with your requested products and services or in the following circumstances:

1. The personal data might be shared to some cooperation partners which have good faith or have signed confidential agreement with our company. Those companies might use your personal data to inform you the product and service about our company or our partners. However, these companies have no independent rights to share your personal data.

2. Our company responds to subpoenas, court cries or legal procedures or in response to formulate or exercising our legal rights, or defend the claims

3. Our company thinks it is necessary to share relevant information to help investigate, prevent or take action on illegal activities, suspected fraud, or events involving or threaten to personal safety, and to prevent breaking terms of use of e-print or illegal behaviour. In receiving relevant aspects, the demand is according to the personal information (privacy) ordinance under article 58.

4. If our company were acquired or merged by other companies, our company will hand over your relevant information. In this case, our company will inform you before the handover, and will be constrained by another piece of privacy policy.

5. Our company may send out targeted advertisements according to the personal data. Advertisers (including advertising agencies) may assume all, who have interaction with the advertisement, watch or click the target advertisements meet the definition of target

6. Our company would not provide any users’ personal data to advertisers if you interact in or watch the target advertisement. However, by watching or interacting in the advertisement, advertisers may assume you meet the definition of target customers.

7. According to the setting, our company will display your personal data in your online account. Meanwhile, our company may also display your account ID or username on some occasions (such as forum or lucky draws)

Transfer of Personal Data

1. Your personal data held by HSL will be kept confidential but HSL may provide such information to:

  • Banks in connection with payment of relevant fees;
  • Any professional personnel, agent, adviser, auditor, contractor or service provider who provides services or advice to us in connection with our operations;
  • Any person or corporation under a duty of confidentiality to us;
  • Person to whom we are required to make disclosure under applicable laws, governmental or regulatory requirements or pursuant to any order of a court of a competent jurisdiction; and
  • Other third party or entities which may assist in HSL’s business.

Please note that the privacy protection set out in this Privacy Statement does not apply to personal data already passed to third parties and HSL shall not be responsible for the protection of such personal data or neglect thereof by any such third parties.

2. Our company may store, process and / or transfer the personal data to regions or countries out of Hong Kong. Data may be transferred to member companies or business partners of our company that selected carefully for data management and business purposes, especially for outsourcing institutions to handle the data.

3. By browsing our company website or using the services, our company assume that you agree with our company to transfer your data to regions or countries out of Hong Kong.

Use of Personal Data

The main purposes for which personal data may be used by HSL are:

  • Processing of the registration or subscription for our services and termination thereof;
  • Incorporating into our user database;
  • Handling of service calls, enquiries and complaints;
  • The daily operation for provision of our services;
  • Conducting service surveys;
  • Billing and collecting payment;
  • Keeping you updated of HSL’s latest offers or promotions;
  • Direct Marketing;
  • Providing necessary information to our banks and auditors or any other service providers e.g. courier agents, etc. ;
  • To make disclosure as required under any law binding on HSL;
  • Any other related purposes.

Cookie

1. Our company would access to your PC to set and get our company cookies.

2. Our company would allow advertising agencies that launch advertisements in our website to access to your PC to set and get cookies. Privacy policy would be referred to those companies’ own privacy protection policy to use the cookies.

3. When our company is undertaking jobs that related to our products or services, our company would use web beacons to extract and use the cookies.

Security of Personal Data

Once HSL has obtained your personal data, they will be encrypted and maintained securely in our system. Only authorized staff of HSL, who have been properly trained, will be permitted to access to those personal data. HSL will also ensure compliance by our staff with the strictest standards of security and confidentiality.

Rights of modify and delete individual account data and preferences setting

1. User can update his / her account data anytime, including preferences setting.

2. Our company reserves the rights to send you information such as service notifications, administration notice or company newsletter, user do not have right to reject such information.

3. User can delete his / her account in our company website.